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How to contact the Department of Education student loans
If you have a question about your loan, or would like to make a payment, you can contact the Department of Education (DOE) Student Loan Ombudsman Group at 1-888-557-4494.
The DOE Student Loan Ombudsman Group is available Monday through Friday from 8:00 am to 5:00 pm Eastern Time. You can also send an email directly to [email protected] .
Learn about the role that student loan servicers play in the repayment process and which servicer handles your federal student loans.
What Loan Servicers Do
A loan servicer is a company that we assign to handle the billing and other services on your federal student loan on our behalf, at no cost to you. Your loan servicer will work with you on repayment options (such as income-driven repayment plans and loan consolidation) and will assist you with other tasks related to your federal student loans.
Keep your contact information up to date so your loan servicer can help you stay on track with repaying your loans. If your circumstances change at any time during your repayment period, your loan servicer will be able to help.
Never pay an outside company for help with your federal student loans. Your loan servicer will help you for FREE. Contact your servicer to apply for income-driven repayment plans, student loan forgiveness, and more.
Loan Servicer Assignment
We will assign your loan to a loan servicer after your loan amount is first disbursed (paid out). Your loan servicer will contact you after that.
Identifying Your Servicer
The following are loan servicers for loans that the U.S Department of Education (ED) owns. To find out who your loan servicer is,
If you have Federal Perkins Loans that are not owned by ED, contact the school where you received your Federal Perkins Loan for details about repaying your loan. Your school may be the servicer for your loan.
If you have HEAL Program loans and you’re not in default, contact your loan servicer for help with account-related questions. Use the contact information your loan servicer provided to you. Not sure who your servicer is? Look for the most recent communication from the entity sending you bills for your loan payments.
If you have HEAL Program loans and you’re in default, contact the Debt Collection Center for help with account-related questions:
For mail sent via U.S. Postal Service:
Accounting Services, Debt Collection Center Mailstop 10230B 7700 Wisconsin Avenue, Suite 8-8110D Bethesda, MD 20857
For mail sent via UPS or FedEx:
HHS Program Support Center Accounting Services, Debt Collection Center Mailstop Seventh Floor 7700 Wisconsin Avenue, Suite 8-8110D Bethesda, MD 20814 Phone: 301-492-4664
Understanding Loan Transfers
In some cases, we need to transfer loans from one servicer to another servicer. If we transfer your federal student loans from one servicer to another servicer, your loans will still be owned by ED. The “transfer” to another servicer simply means that a new servicer will provide the support you need to fully repay your loans.
Here’s what you should expect if your loan is transferred to a new servicer:
You will receive an email or a letter from your assigned servicer to inform you about the transfer.
You will receive a welcome letter from the new servicer after the new servicer receives your loans. This notice will provide you with the contact information for the new servicer and inform you of actions that you may need to take.
All of your loan information will be transferred from your assigned servicer to your new servicer, but you may only be able to see online information that covers the period since your new servicer took your loans over.
There will be no change in the terms of your loans.
Your previous loan servicer and new loan servicer will work together to make sure that all payments you make during the transfer process are credited to your loan account with the new servicer.
After you receive the welcome letter from your new servicer, you should do the following:
Begin sending your loan payments to your new servicer. If you use a bank or bill paying service to make your loan payments, update the new servicer’s contact information with the bank or bill paying service.
Follow the new servicer’s instructions for creating an online account so that you can more easily communicate with the new servicer and keep track of your loan account.
Avoid Paying for Federal Student Loan Assistance
You don’t have to pay to receive help with loan services such as consolidating your federal student loans or applying for an income-driven repayment plan.
If you are contacted by a company asking you to pay “enrollment,” “subscription,” or “maintenance” fees to enroll you in a federal repayment plan or forgiveness program, you should walk away.
These services and more can be completed by your servicer for free!
If you need to contact the Department of Education about a student loan, there are several ways to do it. You can call them at 1-800-4-FED-AID (1-800-433-3243) or visit their website at www.studentaid.ed.gov. The phone number will connect you with an operator who can help you through the process of completing your application and finding out more information about your loans.
You can also download an application online and fill it out before sending it in by mail or faxing it back to them. This is a faster way of applying, but there is no guarantee that your application will be processed as quickly as if you had mailed it in or faxed it back.