Nelnet Student Loan Contact

Nelnet Student Loan Contact

Welcome to the Nelnet Student Loan contact page. This page contains all the information you need to get in touch with a representative from our department.

Mailing Address

Nelnet Student Loan

P.O. Box 825

Lincoln, NE 68501

Phone Numbers

Nelnet Student Loan customer service phone number:

Nelnet Student Loan student loan customer service phone number:

Fax Numbers

The fax number for Nelnet Student Loans is 866-934-9248. You can send a fax from anywhere in the United States, Puerto Rico or Canada by dialing this toll free number. If you prefer to send us an email, please use [email protected] and we’ll work with you to send your information as quickly as possible.

The fax service is available 24 hours a day, 7 days a week and we will accept your document in English or Spanish so there are no language issues that may delay processing time.

Online Payments

  • Online Payments

Student loans are a large and growing segment of Nelnet’s business and we understand that you may have questions about your loan. Most students use our online account management system to pay their student loans. You can access your account at any time and make payments securely, quickly and conveniently. You can also log in to make changes or update information such as your address, phone number or email address; view billing statements; review account details; view disbursement history; request deferments or forbearances; close the account if you no longer need it; or apply for a consolidation loan with Nelnet Student Loans. To log into your account, go to


Nelnet Student Loans:

Correspondence Address: Nelnet Student Loans, P.O. Box 53009, Lincoln, NE 68501-3009

Correspondence Phone Numbers: 1-800-848-4968 (toll free) or 402-458-5121 (collect calls accepted)

Fax Numbers: 1-402-458-5056 or 1-888-549-3778 (fax)

Online Payments:

Payment Assistance Options:

Payment Assistance

The Nelnet Payment Assistance Program is a loan repayment assistance program that helps students who are unemployed, underemployed or struggling to repay their student loans. The program offers payments based on income and family size for up to 60 months. You can apply for this program if you have an annual gross household income of less than $50,000 (or $40,000 if you file taxes together with your spouse). If you qualify for the program, Nelnet will send you a notification through mail letting you know when your first payment will be made.

The benefits of enrolling in the Payment Assistance Program include:

  • No monthly payments until after graduation (if applicable)
  • Reduced monthly payment amount based on eligibility requirements
  • Ability to have certain debts forgiven after 10 years of full-time employment

Auto Debit Program

The Nelnet Student Loan Auto Debit Program is a convenient, cost-effective way to make payments on your student loan. You can enroll in the program by selecting “Enroll” from the drop-down menu under “Make a Payment” on Nelnet’s website.

To cancel enrollment or to check the status of your enrollment, log into your account and select “Enrollment Status.” You can also change how much you are debited each month by accessing this page, then clicking “Update Amount.”

If you stop paying through automatic debits because you no longer want to participate in this program, contact Nelnet at 800-559-7828 (TTY: 711) or email customer support at

Contact information for the Nelnet Student Loan department

  • Mailing address: Nelnet, PO Box 66800, Lincoln NE 68666
  • Phone numbers: 1-888-624-9000; 866-861-8578 (toll free); 800-716-7948 (toll free)
  • Fax number: 402.480.3984
  • Online payments:
  • Correspondence and payments assistance: [email protected] or 800-557-7394
  • Auto debit program:

We hope this article has helped you find the contact information for Nelnet Student Loan. If you have any questions or concerns about your student loan, please call us at 1-800-621-3323.

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